Question 1

What will I do if I need to delay or reschedule my appointment?

Accepted Answer

Deposit & Cancellation Policy
 • All deposits are non-refundable.
 • Appointments can be rescheduled at least 24 hours in advance. Rescheduling within 24 hours is not permitted.
 • No-shows will result in the loss of your deposit.
 • Cancellations will also forfeit the deposit.
 • If you are unable to reschedule, please contact us at 022 157 3537 / 092 594 331 or email topazzhairandbeauty@gmail.com (mailto:topazzhairandbeauty@gmail.com)at least 24 hours before your appointment to request changes.

Question 2

What will I do if I want to buy a gift card?

Accepted Answer

Our gift cards are available for purchase at 58 Atkinson Avenue, Ōtāhuhu, Auckland 1062, New Zealand, or over the phone at 022 157 3537 / 092 594 331
Visit our salon or give us a call for more details! 💖✨

Question 3

Why should I choose Topazz Hair and Beauty

Accepted Answer

At Topazz Hair and Beauty, we are committed to providing you with the best manicure and pedicure experience, featuring:

💰 Affordable Prices – High-quality services at great value.
 💖 Professional & Friendly Staff – Our team ensures you feel welcome and well cared for.
 🛁 Premium Pipeless Pedicure Chairs – Equipped with a whirlpool function for a relaxing, hygienic experience.
 🏡 Luxurious Spa Atmosphere – An elegant and serene interior for ultimate comfort.
 🎨 Top-Quality Products – A wide range of colors from renowned brands to suit your style.
 🧼 Strict Sanitation Standards – All tools undergo a three-step sterilization process and are sealed in sterilized pouches before use.

✨ Experience the difference at Topazz Hair and Beauty! ✨

Question 4

Should You Get Artificial Nails (Acrylic or Gel)?

Accepted Answer

It depends on your lifestyle, preferences, and nail health! Here are some factors to consider:

✅ Get Artificial Nails (Acrylic/Gel) If:
✔️ You want long, strong, and beautifully shaped nails.
 ✔️ You love nail art or long-lasting manicures.
 ✔️ Your natural nails are weak, brittle, or prone to breaking.
 ✔️ You don’t mind maintenance (fills every 2-3 weeks).

❌ Avoid Artificial Nails If:
❌ You prefer a low-maintenance, natural look.
 ❌ Your nails are already strong and healthy.
 ❌ You have an allergic reaction to acrylic/gel products.
 ❌ You don't want to commit to regular upkeep.

💡 Alternative Option: If you’re unsure, try gel polish on natural nails for durability without extensions.
Would you like a recommendation based on your nail condition? 😊

Question 5

Do you accept walk-ins?

Accepted Answer

Yes! We warmly welcome both walk-ins and appointment customers. However, to ensure better service and a seamless experience, we highly recommend booking in advance through our website
www.topazzhairandbeauty.co.nz(http://www.topazzhairandbeauty.co.nz/)

📅 Book your appointment today for the best experience! ✨

Question 6

Why Do We Offer Customer Appointments?

Accepted Answer

At Topazz Hair and Beauty, we welcome both walk-in clients and appointments. However, to minimize wait times and ensure the best experience, we highly recommend booking in advance.
By scheduling an appointment, you allow us to reserve a dedicated time slot tailored to your chosen services, ensuring you receive the full attention and experience you deserve.

Appointment Guidelines:

⏳ Arrive 5–10 Minutes Early – This gives you time to discuss your desired look and explore our color selection.
 📞 Running Late? – Please contact us as soon as possible to reschedule. We will do our best to accommodate you.
💖 Book ahead for a seamless, stress-free experience!

Question 7

How Long Does It Take to Remove Gel Polish?

Accepted Answer

For safe and proper gel polish removal, please allow approximately 15 minutes for the process.
We use a gentle method by wrapping your nails in acetone and allowing the polish to lift naturally. This helps protect the health of your nails and prevents unnecessary damage. 💅✨

Question 8

How Long Does Gel Polish Last?

Accepted Answer

With proper nail care, a gel manicure can last up to 14 days without chipping or peeling. 💅✨

To extend its longevity:
 ✔️ Avoid excessive water exposure.
 ✔️ Use cuticle oil to keep nails hydrated.
 ✔️ Wear gloves when doing household chores.
Enjoy long-lasting shine and durability with gel polish! 💖

Question 9

What is the best way to maintain my manicure?

Accepted Answer

To keep your manicure looking fresh and long-lasting, follow these simple tips:
✔️ Moisturize Regularly – Keep your hands and cuticles hydrated to prevent chipping and dryness.
 ✔️ Use Cuticle Oil Daily – Nourishes your nails and promotes healthy growth.
 ✔️ Wear Gloves – Protect your nails from water and harsh chemicals when doing household chores.
 ✔️ Avoid Using Nails as Tools – Prevent lifting or breakage by handling tasks gently.
 ✔️ Apply a Top Coat – Refresh your manicure with a thin layer of top coat every few days for extra shine and protection.
💖 Follow these steps, and your nails will stay flawless for longer! 💖

Question 10

How often should I manicure my nails?

Accepted Answer

The ideal frequency for manicures depends on your nail growth, lifestyle, and daily activities. For healthy and well-maintained nails, we recommend scheduling a manicure every 2–3 weeks.

💖 Regular manicures help:

✔️ Keep nails strong and healthy.
 ✔️ Prevent breakage and chipping.
 ✔️ Maintain a polished, fresh look.
📌 Pro Tip: Talk to your nail technician about any concerns or goals for personalized nail care advice—we’re here to help! 😊

Question 11

How to Prepare for Your Pedicure? 💅✨

Accepted Answer

To ensure the best experience, please follow these guidelines before your pedicure:
✔️ Avoid Shaving – Do not shave your legs at least 24 hours before your appointment to prevent irritation or sensitivity.
 ✔️ Bring Flip-Flops – Wearing open-toed shoes helps prevent smudging after your pedicure. Flip-flops are available for purchase if needed.
 ✔️ Avoid Wearing Disposable Slippers Outside – We strongly discourage wearing disposable slippers outside the salon for hygiene and safety reasons.
💖 Follow these steps for a smooth and enjoyable pedicure experience! 😊

FAQ