FAQ

Deposit & Cancellation Policy All deposits are non-refundable. Appointments can be rescheduled at least 24 hours in advance. Rescheduling within 24 hours is not permitted. No-shows will result in the loss of your deposit. Cancellations will also forfeit the deposit. If you are unable to reschedule, please contact us at 022 157 3537 / 092 594 331 or email topazzhairandbeauty@gmail.com at least 24 hours before your appointment to request changes.

Our gift cards are available for purchase at 58 Atkinson Avenue, Ōtāhuhu, Auckland 1062, New Zealand, or over the phone at 022 157 3537 / 092 594 331 Visit our salon or give us a call for more details! 💖✨

At Topazz Hair and Beauty, we are committed to providing you with the best manicure and pedicure experience, featuring: 💰 Affordable Prices – High-quality services at great value. 💖 Professional & Friendly Staff – Our team ensures you feel welcome and well cared for. 🛁 Premium Pipeless Pedicure Chairs – Equipped with a whirlpool function for a relaxing, hygienic experience. 🏡 Luxurious Spa Atmosphere – An elegant and serene interior for ultimate comfort. 🎨 Top-Quality Products – A wide range of colors from renowned brands to suit your style. 🧼 Strict Sanitation Standards – All tools undergo a three-step sterilization process and are sealed in sterilized pouches before use. ✨ Experience the difference at Topazz Hair and Beauty! ✨

It depends on your lifestyle, preferences, and nail health! Here are some factors to consider: ✅ Get Artificial Nails (Acrylic/Gel) If: ✔️ You want long, strong, and beautifully shaped nails. ✔️ You love nail art or long-lasting manicures. ✔️ Your natural nails are weak, brittle, or prone to breaking. ✔️ You don’t mind maintenance (fills every 2-3 weeks). ❌ Avoid Artificial Nails If: ❌ You prefer a low-maintenance, natural look. ❌ Your nails are already strong and healthy. ❌ You have an allergic reaction to acrylic/gel products. ❌ You don't want to commit to regular upkeep. 💡 Alternative Option: If you’re unsure, try gel polish on natural nails for durability without extensions. Would you like a recommendation based on your nail condition? 😊

Yes! We warmly welcome both walk-ins and appointment customers. However, to ensure better service and a seamless experience, we highly recommend booking in advance through our website www.topazzhairandbeauty.co.nz 📅 Book your appointment today for the best experience! ✨

At Topazz Hair and Beauty, we welcome both walk-in clients and appointments. However, to minimize wait times and ensure the best experience, we highly recommend booking in advance. By scheduling an appointment, you allow us to reserve a dedicated time slot tailored to your chosen services, ensuring you receive the full attention and experience you deserve. Appointment Guidelines: ⏳ Arrive 5–10 Minutes Early – This gives you time to discuss your desired look and explore our color selection. 📞 Running Late? – Please contact us as soon as possible to reschedule. We will do our best to accommodate you. 💖 Book ahead for a seamless, stress-free experience!

For safe and proper gel polish removal, please allow approximately 15 minutes for the process. We use a gentle method by wrapping your nails in acetone and allowing the polish to lift naturally. This helps protect the health of your nails and prevents unnecessary damage. 💅✨

With proper nail care, a gel manicure can last up to 14 days without chipping or peeling. 💅✨ To extend its longevity: ✔️ Avoid excessive water exposure. ✔️ Use cuticle oil to keep nails hydrated. ✔️ Wear gloves when doing household chores. Enjoy long-lasting shine and durability with gel polish! 💖

To keep your manicure looking fresh and long-lasting, follow these simple tips: ✔️ Moisturize Regularly – Keep your hands and cuticles hydrated to prevent chipping and dryness. ✔️ Use Cuticle Oil Daily – Nourishes your nails and promotes healthy growth. ✔️ Wear Gloves – Protect your nails from water and harsh chemicals when doing household chores. ✔️ Avoid Using Nails as Tools – Prevent lifting or breakage by handling tasks gently. ✔️ Apply a Top Coat – Refresh your manicure with a thin layer of top coat every few days for extra shine and protection. 💖 Follow these steps, and your nails will stay flawless for longer! 💖

The ideal frequency for manicures depends on your nail growth, lifestyle, and daily activities. For healthy and well-maintained nails, we recommend scheduling a manicure every 2–3 weeks. 💖 Regular manicures help: ✔️ Keep nails strong and healthy. ✔️ Prevent breakage and chipping. ✔️ Maintain a polished, fresh look. 📌 Pro Tip: Talk to your nail technician about any concerns or goals for personalized nail care advice—we’re here to help! 😊

To ensure the best experience, please follow these guidelines before your pedicure: ✔️ Avoid Shaving – Do not shave your legs at least 24 hours before your appointment to prevent irritation or sensitivity. ✔️ Bring Flip-Flops – Wearing open-toed shoes helps prevent smudging after your pedicure. Flip-flops are available for purchase if needed. ✔️ Avoid Wearing Disposable Slippers Outside – We strongly discourage wearing disposable slippers outside the salon for hygiene and safety reasons. 💖 Follow these steps for a smooth and enjoyable pedicure experience! 😊